A rapidly growing construction business sought our help to propel their growth even further. Despite being a relatively new business, they were flooded with leads, boasting an impressive conversion rate. However, they recognised that they needed to fortify their operations to ensure smooth and continued growth. This included streamlining their sales processes, financial workflows and overall productivity.
The business owner came to us, eager to integrate a new IT system. However, by skipping straight to the implementation, the business owner risked having a product that didn’t actually serve his business’s needs. We stopped him from falling victim to this mistake by implementing our three-stage structured approach which starts with information gathering, then moves on to decision-making, and lastly implementation.
We started by conducting a comprehensive analysis, including flow diagrams and models, which illustrated the intricacies of team involvement within the organisation. This process provided a holistic view, which brought immense delight and excitement to the business owner. Armed with a comprehensive understanding of their organisational landscape, we were now able to research and select the most suitable IT system.
Once a system had been selected that suited the business’s organisational needs, we supported them in managing this change. We worked closely with team members to facilitate a smooth onboarding process, ensuring that expectations were managed and the implementation programme was clear from the outset.
The crux of this case study lies in the delicate art of change management. Rapid changes, especially in technology, can be met with resistance. Our strategy focused on transparency, clearly defined timelines, and effective communication. By setting realistic expectations and involving the team at every step, the change management process became as painless as possible and, most importantly, highly effective.